Web Viewer unable to contact Dispatch/View through CCI

Document ID : KB000005442
Last Modified Date : 14/02/2018
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Issue:

Why is Web Viewer unable to contact Dispatch/View through CCI?

CCIPC connect attempts may be refused if CCITCP is unavailable for new connections: check for CCITCP: 
CAS9899E Error: No more available task slots - in the CCITCP task output.

Environment:
Web Viewer 11.5 running under Windows 2008 r2 Server.
Cause:

DRAS can not be reached from the 11.5 Web Viewer except through CA CCI.

Resolution:

Recycling CCITCP via ENF resolved the problem - CCIPC configuration test was then successful as subsequently were DRAS discoveries and Web Viewer access into Dispatch.

Additional Information:

In the 64-bit, Windows 2008 R2 Server environment, you want to make sure you run the CCIPC Configuration Tool as well as the Web Viewer Administration Tool "As Administrator" to insure the 32-bit applications settings changes are appropriately saved in the 32-bit section of the Server registry.