Web Viewer 11.5 is not printing or has other problems after an upgrade to IE11

Document ID : KB000031746
Last Modified Date : 14/02/2018
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Problem:

Web Viewer 11.5 is not printing or has other problems after an upgrade to IE11

Resolution:

Web Viewer 11.5 does not currently support IE11.  Here is a link which will show you all the supported browsers: 
CA Output Management Web Viewer Supportability Matrix. You will need to logon to support.ca.com to view this chart.

There are three possible resolutions:

  • Upgrade to CA Output Management Web Viewer 12.1
  • Set Compatibility View for the IE11 browser

    Here are the instructions for setting Compatibility View in the IE11 browser:

    1) Bring up Web Viewer in the browser

    2) Select tools from the right top menu

    3) Select Compatibility View Settings

    4) Click Add, Close.

  • Download and install Microsoft Enterprise Mode for Internet Explorer 11.

    Click to see details on the Microsoft Technet Website:  Enterprise Mode for Internet Explorer 11

Enterprise Mode, a compatibility mode that runs on Internet Explorer 11 on Windows 8.1 Update and Windows 7 devices, lets websites render using a modified browser configuration that’s designed to emulate either Windows Internet Explorer 7 or Windows Internet Explorer 8, avoiding the common compatibility problems associated with web apps written and tested on older versions of Internet Explorer.