Web UI not responding to mouse clicks when using WebGarden

Document ID : KB000084874
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 7

Error Message :
N/A

Release Manager does not support WebGarden setup where a single application pool may contain 2 or more worker processes.

Release Manager stores connection pools within a single process. In WebGarden setup, a single application pool may contain two or more worker processes.

Requests from a single client may be distributed between processes and make the validation of AE connection with application pool fail. This can manifest within the ARA web UI as mouse clicks not being detected and overall connection failures.
Cause:
Cause type:
Other
Root Cause: In WebGarden setup, a single application pool may contain two or more worker processes. Requests from a single client may be distributed between processes and make the validation of AE connection with application pool fail.
Resolution:
Within the application pool Advanced Setting, the "Maximum Worker Processes" field must be set to 1. 

Fix Status: No Fix

Additional Information:
Workaround :
N/A