Web Service Agent Unable To Edit Jobs

Document ID : KB000087652
Last Modified Date : 14/04/2018
Show Technical Document Details
Error Message :
"Error processing exception: null"
Error Detail - Error on line: -1

Error message:

When attempting to open a WebService job and navigate to the "Web Service" tab from the Java User Interface (UI) or the Automic Web Interface (AWI), the above error is displayed.

Select the Details/Stack trace options on the error and the details show:
Error on line: -1
Error message:

The stack trace indicates:
java.lang.NoClassDefFoundError: com/uc4/ra/gui/RaGuiUtil

OS: Windows
Cause type:
Root Cause: This usually happens when the User Interface is left open for an extended period of time.
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: No Fix
Additional Information:
Workaround :
Rebooting the User Interface (UI) should resolve the issue. If the problem persists after rebooting the UI, use the following link and send the generated files to Support:https://ca.my.salesforce.com/articles/Knowledge/ka4b00000004MNi