Web Screen Painter Web Interface

Document ID : KB000025538
Last Modified Date : 14/02/2018
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Summary:

When users try to Login Web Screen Painter, they get redirected to the Service Desk web interface. The users type in the URL http://<servername>/CAisd/pdmweb_wsp.exe to get the login page. After typing in their ID and password, the Service Desk web interface is displayed instead of Web Screen Painter.

Instructions:

Web Screen Painter cannot be accessed through the web interface.  The Web Screen Painter application must be installed from the Service Desk installation media on the computer where it is to be used.  It can then be found in the Start menu under CA->Web Screen Painter.  Once the Web Screen Painter application is launched, it may open web browser windows, but a user cannot access the URLs properly without the Web Screen Painter application running.

 

Additional Information:

https://docops.ca.com/ca-service-management/14-1/en/building/building-ca-service-desk-manager/using-the-web-screen-painter-wsp