Web Screen Painter does not close on Windows 10

Document ID : KB000095061
Last Modified Date : 08/05/2018
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Issue:
Web Screen Painter will not close with the "X" close icon in the top right hand corner, or by going to File -> Exit. 

You have to manually kill the Java process in order for it to close.
Cause:
When the web screen painter is being closed, the application saves the wsp preferences into a file called ‘wsp.bin’ (located at ‘Service Desk Manager\java\lib’).  

This file will be created by web screen painter application when it is being closed/exited for the first time.

Though it is working fine in earlier Windows versions, Windows 10 restricts creation of new files (for Users role) by default. So, adding write permissions explicitly (to Users role) should resolve this issue.
 
Resolution:
1. Go to the location where web screen painter is installed. Usually @ C:\Program Files (x86)\CA\Service Desk Manager

2. Navigate to the Java folder. Right click the ‘lib’ folder and select Properties.

3. Click on the ‘Security’ tab. Select the ‘Users’ role.

4. Click on the ‘Edit’ button.

5. Check ‘Write’ access for the ‘Users’ role.

6. Click Ok.