Web Intelligence Digital Certificate Expiration Beginning on September 08, 2013

Document ID : KB000057633
Last Modified Date : 14/02/2018
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Description:

Beginning on September 08, 2013, a Java Runtime certificate will expire and may cause a warning to appear on end-user screens prior to them being able to run their CABI Web Intelligence software reports. In most cases, users will be able to click through this warning and the reports will run as usual. In some cases, if the user has recently updated the java plug-in within their browser then they will not be able to proceed to the Web Intelligence report.

When opening or editing a Web Intelligence report using the Rich Internet Application (Java Report Panel), end users will see a security warning that states:

The application's digital signature has an error. Do you want to run the application?
The digital signature was generated with a trusted certificate but has expired.

Figure 1

Solution:

Workaround

End users can go into their security settings and uncheck the following settings in the Java Control Panel / Advanced tab / Security / General section:

  • Check Certificates for revocation using Certificate Revocation Lists (CRLs)

  • Enable online certificate validation

Figure 2