web intelligence applet cannot be loaded

Document ID : KB000103648
Last Modified Date : 28/06/2018
Show Technical Document Details
Issue:
When using SRM, to customize WEBI reports, we get the error:

"web intelligence applet cannot be loaded, please make sure you have installed a Java virtual machine"
Environment:
Cabi 4.1.3
Spectrum 10.2.3
Cause:
cabi 4.1.3 needs a 32 bit client to work.  This is documented by SAP here:
https://archive.sap.com/kmuuid2/507d3365-009b-3010-04b0-e5abc8f00c91/SAP%20BusinessObjects%20BI%204.1%20Supported%20Platforms%20(PAM)

 
Resolution:
please install a 32 bit client on the OneClick SRM server.

If after that, you still have problems, you may need to add the server to the trusted sites list:

from Internet Explorer
> Select Tools
  > Internet Options
      > Security tab
           > Go to Trusted Sites
                > Click Sites button

 Add your SAP Business Intelligence hostname to the list.