Web Agent RA Soap error trying to access Exchange Web Service

Document ID : KB000085107
Last Modified Date : 14/04/2018
Show Technical Document Details
Error Message :

RA WebService (Soap) throws an error when accessing the Exchange WebService.
This is due to several problems in RA WebService V3 and also the first Versions of the RA WebService SOAP V4.

The following issues cause the error:
1. If there is no service element in the WSDL the connection object could not be read.
2. The SOAP header template was incomplete
3. Very large request templates caused an StackOverflowError

OS Version: N/A
Cause type:
Root Cause: RA Agent SOAP not functioning correctly with Microsoft Exchange Web Service
Update to a fix version listed below or a newer version if available where all three problems have been fixed .

There will be no fix for RA WebService V3.

Fix Status: Released

Fix Version(s):
RA Web Service SOAP Solution V4.2 - Available
Additional Information:
Workaround :