Web Agent Option Pack and Tomcat server crashes with the following stack : libSmXlate CharPtrHashSet

Document ID : KB000007782
Last Modified Date : 14/02/2018
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Issue:

We're running the Web Agent Option Pack, and when the browser reaches

the Federation affwebservices/secure/secureredirect resource, the Web

Agent Option Pack and Tomcat server crashes with the following stack :

 

-  hs_err_pid1113.log :

  # Problematic frame: 

  # C [libc.so.6+0x86b71] __GI_strlen+0x11 

 

  Stack: [0x00007f054cb45000,0x00007f054cc46000], 

  sp=0x00007f054cc42558, free space=1013k Native frames: (J=compiled 

  Java code, j=interpreted, Vv=VM code, C=native code) 

  C [libc.so.6+0x86b71] __GI_strlen+0x11 

  C [libSmXlate.so+0x416a6] CharPtrHashSet<true, (char)0>::insert(CharPtrWithHash<true, (char)0> const&)+0x44 

  C [libSmXlate.so+0x415d8] getCachedKey(char const*)+0x46 

  C [libSmXlate.so+0x40d7a] PropertiesXlate::Translate(char const*)+0x104 

  C [libsmerrlog.so+0x20b1b] CSmErrLogMessage::PreformatMessage(unsigned int, char const*, char*, unsigned long)+0x103 

  C [libsmerrlog.so+0x20c07] CSmErrLogMessage::FormatMessage(unsigned int)+0x49 

  C [libsmerrlog.so+0x15097] char const* CSmErrLogMessage::FormatMessage<char const*>(unsigned int, char const* const&)+0x3f 

  C [libsmerrlog.so+0x12c00] Java_com_netegrity_smerrlog_SmLogger_LogMsg__Ljava_lang_String_2Ljava_lang_String_2ILjava_lang_String_2+0x1d8 

  j  com.netegrity.smerrlog.SmLogger.LogMsg(Ljava/lang/String;Ljava/lang/String;ILjava/lang/String;)I+0 

  j  com.netegrity.smerrlog.SmLogger.logMessage(Ljava/lang/String;ILjava/lang/String;)I+8 

  j  com.netegrity.affiliateminder.webservices.utils.z.a(Ljava/lang/String;ILjava/lang/String;)V+20 

  j  com.netegrity.affiliateminder.webservices.SecureRedirect.doGet(Ljavax/servlet/http/HttpServletRequest;Ljavax/servlet/http/HttpServletResponse;)V+227 

  j  javax.servlet.http.HttpServlet.service(Ljavax/servlet/http/HttpServletRequest;Ljavax/servlet/http/HttpServletResponse;)V+35 

  j  javax.servlet.http.HttpServlet.service(Ljavax/servlet/ServletRequest;Ljavax/servlet/ServletResponse;)V+30 

 

How can we fix this ?

Environment:
Policy Server 12.52SP1CR6 Red Hat 7 64bit; Policy Store on Oracle 11g Web Agent 12.52SP1CR2 Red Hat 7 64bit; Web Agent Option Pack 12.52SP1CR2 64bit on Tomcat on RedHat 7;
Resolution:

  This issue is fixed in Web Agent Option Pack 12.52SP1CR05. So apply 

  the CR05 on your Web Agent Option Pack to have this crash fixed ! 

  Note that CA Access Gateway 12.52SP1CR05 runs Web Agent Option Pack 

  12.52SP1CR05. 

 

  Defects Fixed in 12.52 SP1 CR05 CA Access Gateway 

 

  00185865 DE101902 Federation Web Services crash when accessing 

  secure authentication URL. 

 

 

 

Additional Information:

https://docops.ca.com/ca-single-sign-on/12-52-sp1/en/release-notes/cumulative-releases/defects-fixed-in-12-52-sp1-cr05