web agent losing connection with the policy server

Document ID : KB000117239
Last Modified Date : 06/03/2019
Show Technical Document Details
Question:
An application using IIS is now reporting:

[2828/6436][Fri Mar 01 2019 11:00:10][LLAWorkerProcess.cpp:1935][WARNING][sm-AgentFramework-00700] LLAWP: DoManagement lost connection to Policy Server.

What does the warning message in the WebAgent log mean?
Environment:
Environment: any
Answer:
As the message is mentioning, the LLAWP process of the WebAgent lost connection to Policy Server. It can be caused by either the network equipment between the WebAgent hosts and the Policy Server hosts or the Policy Server process down.

You can ignore this warning message as long as the LLAWP process reconnected to Policy Server with leaving the following INFO level message in the WebAgent log.

[2828/6436][Fri Mar 01 2019 11:04:40][LLAWorkerProcess.cpp:1657][INFO][sm-AgentFramework-00710] LLAWP: DoManagement reconnected to Policy Server.
Ā 
Additional Information:
Please avoid letting the network equipment disconnect the connections between the WebAgent and the Policy Server.

The reason is explained here:
https://docops.ca.com/ca-single-sign-on/12-8/en/troubleshooting/policy-server-troubleshooting#PolicyServerTroubleshooting-IdleTimeoutsandStatefulInspectionDevices