Web Admin Console (WAC): Installed Packages list is empty.

Document ID : KB000111108
Last Modified Date : 15/08/2018
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Issue:
When opening a computer in the Web Admin Console, the list of "Installed Packages" is blank, however, viewing the same computer in DSM Explorer, the list is available and populated.

User-added image
Environment:
Client Automation (ITCM) -- any version
Resolution:
Per product design, software delivery records are not replicated UP, from Domain manager database, to Enterprise manager database.  Hence, when viewing computers in the Web Admin Console, the Installed Packages tab will be blank, if using the WAC on the Enterprise.  You must logon to the WAC for the Domain Manager where the endpoint is registered, in order to review this data!