We want to add the 'Configuration Item' field while we export the ticket (incident) list

Document ID : KB000010232
Last Modified Date : 14/02/2018
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Introduction:

Analysts can export list results to Excel for use outside of CA Service Desk Manager.

ScreenHunter_297 May. 19 15.39.jpg

Background:

The resulting file is :

ScreenHunter_299 May. 19 15.47.jpg

How to add the 'Configuration Item' field while we export the ticket (incident) list

 

 

Instructions:

The solution is to add Configuration Item (Affected Resource) using WSP (Web Screen Painter) and get the form below:

ScreenHunter_300 May. 19 15.48.jpg

 

When you export after adding this field, you get:

ScreenHunter_298 May. 19 15.46.jpg

 

 

 

 

 

Additional Information:

https://docops.ca.com/ca-service-management/14-1/en/building/building-ca-service-desk-manager/using-the-web-screen-painter-wsp