We have successfully re-installed Agent in WA on production server but when we are triggering any job it is going in ready state.
Applies to all DE and Agent environments for the supported releases.
Job in Ready state indicates Agent and Manager communication issue. The Agent's receiver and transmitter logs should be reviewed to determine the root cause. For example;
This is an exception in the Agent's receiver log;
07/04/2016 05:46:37.550 EDT-0400 1 TCP/IP Controller Plugin.Receiver pool thread <Regular:2>.CybReceiverChannel.receive[:213] - Can't parse the message: cybermation.library.communications.CybConversationWrongMessageException: Unknown manager .NAK sent
The 'Unknown manager' message exception implies that the manager ID is unknown to the Agent.
Verify that the manager ID is valid in agentparm.txt file;
1. On the Desktop Client CLI perspective, issue the ABOUT command to verify the DE manager ID;
CA Workload Automation Server Id: <manager ID>
2. Copy the manager ID to replace the wrong manager ID in agentparm.txt file;
3. Restarted the agent