We have just installed a new robot and it is not showing up in IM or admin Console. How can we trouble shoot this?

Document ID : KB000045940
Last Modified Date : 14/02/2018
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We just installed a new robot but we are not seeing it in Infrastructure Manager (IM) nor do we see it in admin_console.
What can be the problem?
And how can we solve it?


Things to check
1) in the robot.cfg check the following fields are correct for spelling and Capitalization, UIM names are case sensitive.
domain =
hub =
hubip =
hubrobotname =
hubport = 48002
(The above can be checked against the same fields in the robot.cfg on the hub the robot is supposed to be reporting to)

I would also suggest checking the following
ip_version = ipv4
first_probe_port = 48000

if the system has multiple NIC's please make sure to set the robotip = to the IP address of the NIC that communicates with the hub.

Also check to make sure the firewall has ports 48000-48050 open bidirectionally with the hub.
This can be tested with telnet from each side.
from new robot Telnet IPaddressOfHub 48002
From hub telnet IPaddressOfRobot 48000