Why do we get a mismatch in the number of devices between sites in CA PAM 2.8.3 ?

Document ID : KB000096826
Last Modified Date : 24/05/2018
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Question:
When importing a large amount of devices in the primary site nodes, we can see that the secondary nodes show the Session Management DB out of sync. Why is this so and what can we do about that ?
Environment:
CA PAM 2.8.3/2.8.4
Answer:
When importing devices to the Session Management database, synchronization does not take place to the secondary nodes while the process is ongoing. If there is a large number of devices, the process may become lengthy and the databases may get out of sync.

Once the process is finished, it is possible to resynchronize the databases by hitting the "Refresh Session Management Sync Status" button