We are unable to execute process on PAM agent and Agent status is inactive.

Document ID : KB000044448
Last Modified Date : 14/02/2018
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Question:

We are unable to execute process on PAM agent and Agent status is inactive in Agent console. 

C2o.log file on the Agent shows below messages:

2016-05-26 00:07:55,959 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [A Agent Startup] Mapping File serviceOperationMappingFilenot Found. This may be available at GUI or Source.

2016-05-26 00:07:55,960 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [A Agent Startup] SimpleCastorXMLUtil.getMapping: failed to find mapping serviceOperationMappingFile file: serviceOperationMappingFile

2016-05-26 00:07:59,939 WARN  [com.optinuity.c2o.util.SSLCertificateUtilities] [A Agent Startup] Setup to accept all SSL Certificates

 

Answer:

Error is seen when Agent is configured to use deprecated communication and the required ports are blocked.

To verify communication mode

1. Login to PAM UI

2. Click on the Configuration link

3. Expand Agents and select the Agent in question

4. Check if 'Use Deprecated Communication' communication check box is selected

 

 Deprecated_Communication.png

 

 

5. If Deprecated Communication is used then make sure

   Agent can connect to Orchestrator on Port 7001

   And

  Orchestrator can connect to Agent on port 7003.