We are seeing Incorrect Server entries in USM. The server name is showing up duplicated. servername.domain.comservername.domain.com

Document ID : KB000069055
Last Modified Date : 25/05/2018
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Question:

Problem:

I am seeing server names in USM with the Fully Qualified Domain Name (FQDN) duplicated.
 
Example:
servername.domain.comservername.domain.com.
What is causing this and how do I fix it?
Environment:
UIM 9.0 and Earlier
oracle probe 5.30 and earlier
 
Answer:
The problem in this case was tracked down to a entry in the oracle client tnsnames.ora file.
The SID that was setup in the oracle client had the following entries in it.
 

Example of expected Configuration:

ORACONNECT =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = servername.domain.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = ORACONNECT)

 
Once this was corrected and then the following had to be done
1) clear the local niscache directory for the oracle probe
2) do a discovery reset for the device that was showing 2 DNS names.