If CA SDM is installed on a Windows environment that does not have Windows 8.3 file notation enabled, various components may fail.
You may see CA Service Desk Manager command line utilities such as pdm_load or pdm_options_mgr failing to run:
1. Pdm_load failing to run:
D:\CA\Servicedesk Manager\data>pdm_load -f tucson_insert.dat
Command - D:\CA\Service Desk Manager\bin\dbload tucson_insert.dat
'"Desk"' is not recognized as an internal or external command,
operable program or batch file.
2. Error caused by installing an Option via SDM interface:
03/01 15:01:54.64 PRIMARYSERVER bpnotify_nxd 5176 ERROR bpnotify.c
619 couldn't launch windows app: C:\Program Files (x86)/CA/
Service Desk Manager/bin/pdm_options_mgr -c -b -a pdm_option.inst -o 1604
-s multi_tenancy -v "setup" -d domsrvr -u superuser/someUserName
C:\Program Files/CA/Service Desk Manager is for "C:/PROGRA~1/CA/SERVIC~1"
C:\Program Files (x86)/CA/Service Desk Manager is for "C:/PROGRA~2/CA/SERVIC~1"
3. The installation may fail as well, with the following error: