WCC UI Not coming up: Report Database Connection

Document ID : KB000015668
Last Modified Date : 14/02/2018
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Introduction:

Changing Database in wcc using wcc_config.  WCC config wont let me change it because it cannot find the connect identifier.

The database is reachable via sqlplus client.

Question:

I recently switched databases but I cannot connect the new DB.  I get this error in the config log:

 

INFO | jvm 1 | 2017/08/23 10:38:44 | 244 | Caused by: oracle.net.ns.NetException: could not resolve the connect identifier "xxxxx" 

Answer:

Check to make sure the path to tnsnames.ora file is traversable by WCC user. If not check the permissions directory by directory.