WCC Services not starting: Error 1053: The service did not respond to the start or control request in a timely fashion.

Document ID : KB000120682
Last Modified Date : 09/11/2018
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Issue:
When trying to start wcc-services in Windows,  the services will not start,  a pop up screen displays:
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Windows could not start the CA-wcc-services on the local computer. Error 1053: The service did not respond to the start or control request in a timely fashion.
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Environment:
WCC 11.4 SP3
MS SQL
Resolution:
The wrapper.conf file was missing, this tells the system how to load Java Runtime.

> Did a regedit and looked at the Image Path value.
> Found wrapper.log the bottom showed the message:
   Fatal| Wrapper | Date | Time | Failed to Load Configuration, this was repeated.
> Went to Program Files\CA\Workload Control Center\tomcat_32\conf\wrapper.conf
> This file was missing on the WCC server.
> Copied wrapper.conf from the Secondary WCC server and WCC services started and the login screen came up.