wcc_config command fails - FAILED E190605 - User '<user_name>' does not have access for application 'Configuration'.

Document ID : KB000115338
Last Modified Date : 19/09/2018
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Issue:
Running the wcc_config command results in the following error:

wcc_config.sh -u ejmcommander -p <password> -x /tmp/wcc.out
Logging in as 'ejmcommander' - FAILED E190605 - User 'ejmcommander' does not have access for application 'Configuration'.
Environment:
ALL
Cause:
This issue is caused by the lack of appropriate EEM policy permissions to allow the user to access the WCC Configuration application.
Resolution:
1) Log on to EEM, selecting the WCC application
2) Navigate to Manage Access Policies tab
3) Select ApplicationAccess from the Access Policies
4) You can either create a new policy, or add your user/group to an existing policy
5) Select Configuration for the user to gain access

Example where a test group called 'testgrp' was added to the ApplicationAccessDefault policy and access to Configuration was given:

User-added image

6) Save the policy
7) Go to the Configure Tab, select Session and click on Synchronize Cache

You can now run the command successfully:

wcc_config.sh -u ejmcommander -p <password> -x /tmp/wcc.out
Logging in as 'ejmcommander' - SUCCESS

Exporting component CONFIG    - SUCCESS
Exporting component CREDS     - SUCCESS
Exporting component MONITOR   - SUCCESS
Exporting component QUICKEDIT - SUCCESS
Exporting component APPEDITOR - SUCCESS
Exporting component FORECAST  - SUCCESS
Exporting component QUICKVIEW - SUCCESS
Exporting component ECLI      - SUCCESS
Exporting component RESOURCES - SUCCESS
Exporting component REPORTING - SUCCESS
Exporting component AGENTINVENTORY- SUCCESS
The export finished successfully.


 
Additional Information:
CA WCC Policies
https://docops.ca.com/ca-workload-automation-ae/11-4-2/en/securing/security-policy-customization/customize-ca-wcc-policies/ca-wcc-policies