Warning Message - DSM ENC registry key could not be opened. ENC Client not running

Document ID : KB000097572
Last Modified Date : 22/05/2018
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Question:

In several log files following WARNING message appears a lot of times

Examples :

TRC_AMAGENT_0.log :
 
000748|00001e74|amagent   |IsEncRunning    |IsEncRunning        |000000|WARNING| DSM ENC registry key could not be opened. ENC Client not running

TRC_AMRSS_0.log :
 
004024|00000c90|RSS       |IsEncRunning    |IsEncRunning        |000000|WARNING| DSM ENC registry key could not be opened. ENC Client not running


What does mean this WARNING message ?
Is it possible to remove it ?
 
Answer:

Function IsEncRunning is called to check if ENC client is installed.

Function IsEncRunning checks for the presence of following registry key exists : 
 
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Unicenter ITRM\ENC\Client
 
(or HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Unicenter ITRM\ENC\Client on 32 Bits Windows)



If this registry key does not exist, a WARNING message is added in the log.
This WARNING message could be ignored. It means that ENC client is not installed on the machine.


But In order to remove the WARNING message following registry keys could be created :
 
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Unicenter ITRM\ENC\Client
 
User-added image


This could be done in command line with 

reg add "HKLM\SOFTWARE\Wow6432Node\ComputerAssociates\Unicenter ITRM\ENC\Client" /f