Warning Flag in the Metric Connector from CA EI with SOI connector

Document ID : KB000057269
Last Modified Date : 14/02/2018
Show Technical Document Details

  Problem:

  Warning Flag visible in the Metric Connector from CA EI for the SOI connector. 

  CA Executive Insight > login as admin > in the Metric Connectors list > SOI connector > status showing Amber with exclamatory marks > and showing

  "There is a problem with this connector"

  There is no issue with any metrics i.e. all expected metrics are visible so the only problem seems to be the Warning Flag itself.

 

  Environment:

  MS-Windows Server 2008 r2. CA Executive Insight integrated with CA SOI 3.2

 

Solution:

 Ensure hostname, port, and network connectivity are correct for the SOI Connector configuration.

 Recycle the EI service and wait for a while. If that does not resolve the problem try restart of both SOI and EI servers.