WAOP silent installation is not reading the JDK inputted in the silent install properties file

Document ID : KB000057012
Last Modified Date : 14/02/2018
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Description:

When we were trying to upgrade WAOP from R12.52 SP1 to R12.52 SP1 CR01 with silent installation, Web agent option pack silent installation is giving below mentioned Non-Fatal Errors. It is unable to pick up the JDK path which is mentioned in the input file.

Executable command: "C:\Users\Administrator\AppData\Local\Temp\2\254110.tmp\JavaFullversion.cmd"

STDOUT:

C:\Users\Administrator\AppData\Local\Temp\2\I1437048284\Windows>"" -fullversion

STDERR: '""' is not recognized as an internal or external command,

operable program or batch file.

RETURN_VALUE: 1

 

CutString: ' is not recognized as an internal or external command,

operable program or batch file.

 

Custom Action:            com.netegrity.brlib.customcode.CheckMinVersion

                          Status: ERROR

                          Additional Notes: ERROR -     class com.netegrity.brlib.customcode.CheckMinVersion.install() runtime exception:

 

Install Action:           InstallAnywhere Variable

                          Status: ERROR

                          Additional Notes: ERROR - java.lang.StackOverflowError

 

Also after the installation, we could see that the JDK path is missing under ca-wa-opack-installer.Propertes file.

#Enter the path of where SiteMinder Web Agent is already installed or

#enter the path where you would like to install CA SiteMinder Option Pack for Web Agent.

#

#For Windows, must use double backslashes for path separator

USER_INSTALL_DIR=C:\\Program Files\\CA\\webagent_optionpack

#

NETE_JDK_ROOT=

#For Windows, change the line value below to 'YES' if you would like to restart the machine.

USER_REQUESTED_RESTART=NO

Both Web agent and web agent option pack are installed on different boxes.

 

Issue:

WAOP silent installation is not reading the JDK inputted in the silent install properties file.

Silent Install properties file is providing a key called NETE_JDK_ROOT for JDK path, but this is not being processed by the installer.

 

Solution:

It is a defect#161363 identified in R12.52 SP1 CR01 WAOP and this will be fixed in 12.52 SP01 CR03, 12.51 CR08 and RIG release. Please contact CA Support for more details.