waae_agent-WA_AGENT service not displaying in the results from ustat or unisrvcntr status

Document ID : KB000012003
Last Modified Date : 14/02/2018
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Question:

The "waae_agent-WA_AGENT" service is not displaying in the "unisrvcntr status" or "ustat" commands but the cybAgent is running on the server.  

How do you get the service to display in the status listing?

 

Environment:
WAAE 11.3.xPlatform - Linux/Unix
Answer:

In this specific client's case the file /etc/init.d/waae_agent-WA_AGENT was missing.

 

The "unisrvcntr status" and "ustat" commands scan the files in /etc/init.d.

They search the files looking for: 

# CA Product Entry

If they locate the entry, they are coded to then parse out other fields and include them in the display results.

 

If the file is not present one may copy the file from a working machine.

Note - If the two systems did not use identical install locations one may need to edit the file and make adjustments.