WAAE Web Server (ACE) - not active after upgrade to SP5

Document ID : KB000012141
Last Modified Date : 14/02/2018
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Question:

After upgrading to 11.3.6 SP5, the WAAE Web Server(ACE) is showing not active. We are getting the following error in the wrapper.log file:

ERROR  | wrapper  | 2016/11/11 12:46:08 | License Error:ERROR  | wrapper  | 2016/11/11 12:46:08 | The License Key does not authorize the use of this version of the Wrapper.ERROR  | wrapper  | 2016/11/11 12:46:08 | Upgrade term is 2008-12-16 to 2012-12-16.  This version's release date is 2016-03-11.

How do we fix this license error to get the WAAE Web Server(ACE) active?

 

Answer:

The problem is due to missing dates for the license key in the tomcat.wrapper.conf file in the following directory:

$AUTOUSER/webserver/conf

 

To resolve this do the following steps:

1. copy the entire content of the tomcat.wrapper.conf file from the following location

  .../CA/WorkloadAutomationAE/webserver/conf/tomcat.wrapper.conf   

2. Paste the copied content into the tomcat.wrapper.conf file in the following location 

$AUTOUSER/webserver/conf

3. Both files should look the same with following content below:

#encoding=UTF-8

wrapper.license.type=DEV

wrapper.license.id=201604120000071

wrapper.license.licensee=CA, Inc.

wrapper.license.group=Tanuki Users

wrapper.license.dev_application=Workload AE

wrapper.license.features=pro, 64bit

wrapper.license.upgrade_term.begin_date=2008-12-16

wrapper.license.upgrade_term.end_date=2016-12-16

wrapper.license.key.1=ccd6-0c7c-0cd2-3a26

wrapper.license.key.2=34bb-cc0a-abc9-f2b0

wrapper.license.key.3=2830-fbd8-1b26-05db

wrapper.license.key.4=820d-90c7-629f-ce14

4) Start the services