WAAE Agent Stopped Working

Document ID : KB000094180
Last Modified Date : 02/05/2018
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The WAAE agent that was working fine suddenly stopped working. An autoping to the agent fails and jobs go to STARTJOB fail.
WAAE 11.3.x Linux
The agent installation had disappeared. The /opt/CA directory was missing and there were no WAAE packages listed in 'rpm -qa'.

Root Cause Possibilities:

1. Agent was uninstalled.
2. The agent machine is a VM that was reverted to a snapshot prior to agent installation.
Reinstall agent from DVD image or restore from backup if available.