WAAE Agent Stopped Working

Document ID : KB000094180
Last Modified Date : 02/05/2018
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Issue:
The WAAE agent that was working fine suddenly stopped working. An autoping to the agent fails and jobs go to STARTJOB fail.
Environment:
WAAE 11.3.x Linux
Cause:
The agent installation had disappeared. The /opt/CA directory was missing and there were no WAAE packages listed in 'rpm -qa'.

Root Cause Possibilities:

1. Agent was uninstalled.
2. The agent machine is a VM that was reverted to a snapshot prior to agent installation.
Resolution:
Reinstall agent from DVD image or restore from backup if available.