VSE Server Abruptly Shuts Down but shows still Running

Document ID : KB000109717
Last Modified Date : 03/08/2018
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Issue:
VSE Server abruptly shuts down but shows still running in the Services.
Cause:
First pass looking at the hprof provided, it is showing a memory issue on this transaction: Transaction [VS_GAHTarnsaction_UAT1_Run]/1 at java.lang.OutOfMemoryError. ()V (OutOfMemoryError.java:48) at java.util.Arrays.copyOf([CI)[C (Arrays.java:3332)
Resolution:
Increased the heap size from 2g to 3g on the VSE having the issue.

Changed the log level to WARN in the logging properties file on this machine, changed the properties log4j.rootCategory and log4j.logger.VSE from INFO to WARN. Restarted VSE.

Resolved issue, no further hprofs.