A support ticket needs to be created so the engineers can take a look at what is possibly causing this type of issue.
When facing this kind of exceptions, please verify if heap dump files are being generated under the $DEVTEST_HOME/tmp folder.
Usually, the heap dump files are named java_pidNNN.hprof.
If you have hprof files available, please upload them to the support ticket.
If hprof files are not available, we will need to generate a heap dump right after the problem occurs.
Here is the DevTest command line that can be used to generate a heap dump:
1. Go to the VSE server where the issue is happening and open a command prompt.
2. CD to the $DEVTEST_HOME/bin folder
3. Execute the ServiceManager command with the '-e' or '--heapdump' option - without quotes. It instructs the service to create an .hprof file for memory diagnostics.
You will need to provide the username and password:
#ServiceManager -e tcp://<FQDN_VSEServer>:2013/<VSEName> -u <username> -p <password>
When the execution is completed you will see a message saying where the heap dump file is stored. Example:
Dumped heap to : C:\Users\test\lisatmp_10.3\Registry_HeapDump_2018-03-12_15-10-40.hprof
Upload the generated heap dump to the support ticket.