VS Metrics Reporting is not showing the VSE name and the list of VSMs when the predefined time ranges are selected: 10 Minutes, 30 Minutes, 1 Hour and 6 Hours.

Document ID : KB000008442
Last Modified Date : 14/02/2018
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Issue:

In the DevTest Portal, under Reporting/ VSE Metrics/ Virtual Service Transactions per Second, the VSE name and the list of VSMs are not shown when the predefined time ranges are selected: 10 Minutes, 30 Minutes, 1 Hour and 6 Hours. 

This same behavior happens with different reports - Virtual Service Response Time, Virtual Service Forced Delay and VSE Server Availability.

To reproduce this issue:

. Deploy a VSM to the VSE. 

. Run some transactions against the new deployed VSM. 

. Open the Portal and navigate to Reporting/ VS Metrics/ Virtual Service Transaction per Second. 

. Under 'Refine by:', select the icon to set search duration and select the predefined '6 hours' time range.

. The VSE name and VSM list won't display. 

6hours.PNG

. Under 'Refine by:', select the icon to set search duration again and select the '12 hours' time range.

. The VSE and VSM list will be displayed. 

reportingTimeRange.png

 

Environment:
DevTest on release 10.1.
Resolution:

We may have a patch to address your issue. Please open a support ticket and reference DE297000.

We will be happy to provide you the patch if it matches your issue.