VMWare probe - ver 7.11 - Error: (12) login failed, VMWare API is unavailable (multiple points)

Document ID : KB000124837
Last Modified Date : 16/01/2019
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Issue:
After upgrading to vmware probe 7.11 we cannot monitor some vcenters due to an error: (12) login failed, VMWare API is unavailable: multiple points: multiple points 

The credentials are correct and reinstalling the probe does not help.
Environment:
vmware probe 7.11
vCenter 6.70
Cause:
This is caused by a defect in vmware 7.11 when connecting to a vCenter 6.70 server/appliance.
Resolution:
A hotfix is available at the UIM Hotfix Index Site: https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.html

As of this article the hotfix published is 7.11-HF3 so you should upgrade to at least this version.