vmware probe data collection error after startup

Document ID : KB000005057
Last Modified Date : 14/02/2018
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Issue:

After startup of the vmware probe, an alarm was generated:

vmware alarm message:
"<hostname> is not responding (reason: Unexpected fatal error in data collection. Collection will not resume until probe is restarted. See log for details. )"

Environment:
- vmware probe v6.72- Windows Server 2012 R2 Standard
Cause:

Not enough memory configured.

Resolution:

Increase java memory for the vmware probe, for example using raw Configure increase the min/max memory values to:

<startup>
options = -Xms2048m -Xmx4096m -Duser.language=en -Duser.country=US
</startup>

Then click Ok/Apply

Then 'cold start' the probe (Deactivate-Activate).