vmware probe connection issue

Document ID : KB000103091
Last Modified Date : 22/06/2018
Show Technical Document Details
When clicking on the vmware probe, it fails and throws the message:

There was a problem connecting to the probe. Please wait, then retry starting the UI.
Details: Failed to write data to TCP stream

UIM 8.51 on Windows 2008
vmware v6.87 on CentOS 6.9
hub and controller v7.93
The environment in controller contains different versions of JRE variables as in the following sample:

NIM_JRE_HOME = jre/jre8u102
NIM_JRE_HOME_1_6_0 = jre/jre1.6.0_24
NIM_JRE_HOME_1_7 = jre/jre7
NIM_JRE_HOME_1_8 = jre/jre8u102

* In IM open the controller GUI > Setup > Environment
* remove all JRE variables
* save the changes and close the GUI
* deploy v1.7 of java.jre from the Archive on the robot
* restart the robot
* try to open the vmware probe GUI
Additional Information:

vmware (VMware Monitoring) Release Notes