vmware probe connection issue

Document ID : KB000103091
Last Modified Date : 22/06/2018
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Issue:
When clicking on the vmware probe, it fails and throws the message:

There was a problem connecting to the probe. Please wait, then retry starting the UI.
Details: Failed to write data to TCP stream


vmware_error
Environment:
UIM 8.51 on Windows 2008
vmware v6.87 on CentOS 6.9
hub and controller v7.93
Cause:
The environment in controller contains different versions of JRE variables as in the following sample:

<environment>
NIM_JRE_HOME = jre/jre8u102
NIM_JRE_HOME_1_6_0 = jre/jre1.6.0_24
LD_LIBRARY_PATH = .:.:.:
NIM_JRE_HOME_1_7 = jre/jre7
NIM_JRE_HOME_1_8 = jre/jre8u102
</environment>

 
Resolution:
* In IM open the controller GUI > Setup > Environment
* remove all JRE variables
* save the changes and close the GUI
* deploy v1.7 of java.jre from the Archive on the robot
* restart the robot
* try to open the vmware probe GUI
Additional Information:

vmware (VMware Monitoring) Release Notes