VMWare monitoring is not working for a trial

Document ID : KB000074043
Last Modified Date : 18/09/2018
Show Technical Document Details
Issue:
Getting SSL handshake error when trying to configure VMWARE monitoring for DXI - UIM SaaS
Similar problem also occurs in a UIM 8.51 On-prem environment
Environment:
UIM 8.5.1 SaaS and On-Prem
 
Cause:
The robot uses JRE 1.7 which by default does not use TLS 1.2
Resolution:
In vmware.log, look for

javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake ...
Caused by: java.io.EOFException: SSL peer shut down incorrectly

Web browser shows vmwre is using TLS1.2.
The vmware probe uses JRE 1.7 which does not allow TLS 1.1 and TLS 1.2 by default.

Added this flag to the options key in the startup section of the vmware.cfg to allow the vmware probe to user TLS1.1 or TLS1.2:

-Dhttps.protocols=TLSv1.1,TLSv1.2

User-added image
Cold start (deactivate, then activate) the vmare probe.