Visualizer login gives error: "Error: Loading application configuration data. Application is not ready to use. Please contact your Administrator"

Document ID : KB000050305
Last Modified Date : 14/02/2018
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Description:

Addressing Visualizer login errors

Solution:

  1. Go to the folder $NX_ROOT\pdmconf where $NX_ROOT is the Service Desk installation folder, for example:

    C:\Program Files\CA\Service Desk Manager\pdmconf
    or
    /opt/CAisd

  2. Open the file "pdm_startup"

  3. Identify the section

    ; VIZ tomcat
    #ifdef NX_VIZ_INSTALLED
    VIZ_TOMCAT_CONTROLLER(viz_tomcat, $NX_LOCAL_HOST, "pdm_tomcat-%h-VIZ")
    after domsrvr connects + 5
    #endif

    Modify the line "after domsrvr connects + 5" in the above section to:

    after domsrvr connects + 20

  4. Restart the Service Desk Manager service.

  5. Wait for 1-2 min after the service is restarted (this will allow Visualizer data to be cached).

  6. Then launch Visualizer and login.

Note: To avoid losing this change after running pdm_configure, please make the same change to the file:

$NX_ROOT/pdmconf/pdm_startup.tpl