Visualizer is working on primary server, but not from secondary

Document ID : KB000056727
Last Modified Date : 14/02/2018
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Description:

We have Visualizer enabled in Service Desk cluster environment.  From Primary I'm able to select Visualizer from CI list, but in secondary I don't see Visualizer enabled.

 

Solution:

Check to see if the following variable is set in all Secondary server's NX.env file at $NX_ROOT.

@NX_CMDB_VISUALIZER

If not then please copy it from Primary to all the secondary servers.

Recycle the services.