Visualizer fail with error ERROR LaunchVisualizerImpl.performLoginServiceManaged(129) - AXIS Fault Description ::java.lang.reflect.InvocationTargetException AxisFault

Document ID : KB000113175
Last Modified Date : 13/12/2018
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Issue:
Visualizer is not working launching it from SD or directly shows the following error: Error: Authentication failed for the user. Please try again. If problem persists, please contact administrator.
The visualizer_log file shows the error bellow.
ERROR LaunchVisualizerImpl.performLoginServiceManaged(129) - AXIS Fault Description ::java.lang.reflect.InvocationTargetException AxisFault
Launching the SOAP WS page and attempting to check the WSDL page shows the error bellow:
no compiler found in your classpath you may need to add tools.jar
Cause:
Service Desk SOAP Web Service WSDL methods are not working because the JRE configured in the nx.env file, did not have the necessary JAR files to work properly.
Resolution:
Set the correct JRE in the nx,env file and then ran the pdm_configure command
1. Edit the nx.env file and look for the line with NX_JRE_INSTALL_DIR.
2. The original location of the Service Desk JRE is under the following directory C:\Program Files (x86)\CA\SC\JRE and the version will depend on the SD version.
3. Once the nx.env file is saved, ran the pdm_configure command.