Visualizer design and customization limitations
Document ID : KB000012655
Last Modified Date : 14/02/2018
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Introduction:

In specific scenarios there could be the need to modify how Visualizer displays the elements and the functionalities at disposal.  
Question:

Is there the possibility to customize icons and mouse-over feature in Visualizer?
Environment:
Service Desk Manager 12.9Service Desk Manager 14.1
Answer:

There is the possibility to change family icons; details about how Visualizer manages the family icons and the procedure to change them can be found in:

 

“Managing CI Family Icons” at:

https://docops.ca.com/ca-service-management/14-1/en/using/configuration-management/cmdb-management/cmdb-visualizer-overview/managing-ci-family-icons

 

and:

 

“How to Change the Icon of CI on the Visualizer” at:

https://docops.ca.com/ca-service-management/14-1/en/using/configuration-management/cmdb-management/cmdb-visualizer-overview/how-to-change-the-icon-of-ci-on-the-visualizer

 

No possibility, in the tool out of the box, to modify the mouse-over feature.
Additional Information:

Links to documentation listed above:

Managing CI Family Icons

How to Change the Icon of CI on the Visualizer