Visualizer design and customization limitations

Document ID : KB000012655
Last Modified Date : 14/02/2018
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In specific scenarios there could be the need to modify how Visualizer displays the elements and the functionalities at disposal.  


Is there the possibility to customize icons and mouse-over feature in Visualizer?

Service Desk Manager 12.9Service Desk Manager 14.1

There is the possibility to change family icons; details about how Visualizer manages the family icons and the procedure to change them can be found in:


“Managing CI Family Icons” at:




“How to Change the Icon of CI on the Visualizer” at:


No possibility, in the tool out of the box, to modify the mouse-over feature.

Additional Information:

Links to documentation listed above:

Managing CI Family Icons

How to Change the Icon of CI on the Visualizer