Virtual Appliance 12.6.8 Database password expiring

Document ID : KB000013038
Last Modified Date : 14/02/2018
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In Identity Suite 12.6.8 Virtual Appliance, the password for the database has expired. This is the error I see:

"Caused by: java.sql.SQLException: ORA-28001: the password has expired"

There are no credentials to access the database to resolve this. What are the properly steps to resolve this issue?


All Identity Suite frontend applications will fail to (re)start with the following error message in the application server log:

Caused by: java.sql.SQLException: ORA-28001: the password has expired


CA has released a hotfix that removes the expiration, please find it attached to this doc and also under the following FTP site:


To install the hotfix:

  1. use SCP software to copy it to the vApp server running the embedded database 
  2. Login to the vApp server running the embedded database using SSH/CLI console as the config user
  3. Run the following command: upgrade_vapp <patch_filename>
  4. If any Wildlfy-based application could not be started before installing the hotfix due to the password expired - start it by running the relevant alias on the relevant vApp server:
    To start Identity Portal: start_ip
    To start Identity Manager: start_im
    To start Identity Governance: start_ig




This issue is resolved starting from vApp 12.6.8 CR2 and also on vApp 14.0. There are no longer password expirations for the database.

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