Video recording shows blue screen

Document ID : KB000016183
Last Modified Date : 14/02/2018
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Question:

Video Recording is showing sequences of an empty blue screen as displayed here:

 

Picture1.png

 

What is the reason for this?

Answer:

This is expected behaviour.

Once the PAM Client Window is minimised while being connected to the target server with ongoing session recording, the recording basically stops and is filling the time gap with NUL values which appear in the replay as blue content.

 

This is to save bandwidth and storage space.