Version mismatch error seen when using a Remote Apache Server

Document ID : KB000117473
Last Modified Date : 24/10/2018
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Issue:
When using a remote Apache Web Server, the contents of the $AW_HOME/web or %AW_HOME%\web (Windows) directory needs to be copied to the remote Apache Web Server.

This process needs to be repeated every time Applications Manager is upgraded.

After upgrading, following the above process, launching the Java Web Client results in a version mismatch error. Below is an example error:

ErrorMsg: AwE-9999 Internal error
Details: Version mismatch
  Client: v9.1.3_28572_28626  Build: 28626 
  Server: v9.2.1_28679_28815  Build: 28815 
Internal error : Version mismatch
  Client: v9.1.3_28572_28626  Build: 28626 
  Server: v9.2.1_28679_28815  Build: 28815 : java.lang.RuntimeException
	at com.appworx.client.screen.util.Loader.setMaster(Loader.java:961)
	at com.appworx.client.screen.logon.C.?(Logon.java:230)
	at com.appworx.client.screen.main.AxMain.A(AxMain.java:2241)
	at com.appworx.client.screen.main.AxMain.main(AxMain.java:2836)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.sun.javaws.Launcher.executeApplication(Unknown Source)
	at com.sun.javaws.Launcher.executeMainClass(Unknown Source)
	at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)
	at com.sun.javaws.Launcher.run(Unknown Source)
	at java.lang.Thread.run(Unknown Source)
Resolution:
Not all contents of the web directory is copied from the $AW_HOME/web or %AW_HOME%\web (Windows) directory to the remote Apache Web Server. Make sure that ALL content including sub-directories and their content is copied over.