Validation Failed while installing the CA Spectrum Connector for CA Service Operations Insight (SOI)

Document ID : KB000004450
Last Modified Date : 14/02/2018
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Issue:

The following error message is displayed while installing the CA Spectrum Connector for CA Service Operations Insight (SOI):

<SpectroSERVER hostname> is either an invalid Spectrum Server or not integrated with the OneClick server <OneClick hostname>

Environment:
CA Spectrum 9.x, 10.x.CA SOI 3.3
Cause:

Use of tab instead of spaces in the web.xml file when adding the new line for the GdEventServlet.

 

Review the CA Spectrum Connector for CA Service Operations Insight installation log (CA-Spectrum_Connector_InstallDebug.log) in the %TEMP% folder.

CA-Spectrum_Connector_InstallDebug.png

The following relevant entries are in the %TEMP%/CA-Spectrum_Connector_InstallDebug.log file:

Check HTTP connection for ocUrl=http://<OneClick hostname>:<port>/spectrum/restful/landscapes

Unexpected IOException!

java.io.IOException: Server returned HTTP response code: 500 for URL: http://<OneClick hostname>:<port>/spectrum/restful/landscapes

 

If you try to open the following URL you will get the same kind of error: "HTTP Status 500 - No Response class com.ca.spectrum.restful.servlet.EventServlet"

http://<OneClick hostname>:<port>/spectrum/restful/landscapes

HTTP_Status_500.png

 

When you open the $SPECROOT/tomcat/webapps/spectrum/WEB-INF/web.xml file in WordPad, you notice the column is not aligned for the GdEventServlet entry.

web.xml.png

Resolution:

Remove the tab from the web.xml file. Replace it with the appropriate number of spaces (space bar key) to align the new GdEventServlet entry with the others it sits below in the file. 

After making the change, the tomcat web server on the Spectrum OneClick web server will need to be restarted.

 

Additional Information: