UWCC Logged Error Messages

Document ID : KB000039762
Last Modified Date : 14/02/2018
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Introduction/Summary: 

UWCC has the ability to log failure message during the log in process. The list below contains a select few messages, what they mean, and steps to try and resolve.

 

Background:  

Some error message details are too lengthy to display visually.  

 

Environment:  

Information and any steps are applicable to Workload Control Center versions 11.3.6 and 11.4

 

Instructions:

LOGGED MESSAGEIMPLICATIONCORRECTIVE MEASURE
com.ca.eiam.SafeContextFactory] Failed to authenticate application with eTrust Embedded IAM backend server [Authenticate Error: Authentication Failed, Authenticate Error: Authentication Failed, Identity Attempted: EiamAdmin]WCC cannot establish connection to EEM serverEnsure that the correct EEM admin user password is defined in WCC or change it to the latest one by wcc_config or change_eem command line utilities

EmbIAMAccessProvider - crypto provider registration error

WCC cannot initialize Java cryptography provider

Ensure that WCC_INSTALL_LOCATION/jre/lib/security/java.security file contains the following attributes (their values may vary): 
com.rsa.cryptoj.jce.no.verify.jar=true
com.rsa.cryptoj.jce.fips140initialmode=FIPS140_SSL_MODE
com.rsa.cryptoj.jce.kat.strategy=on.load
com.rsa.crypto.default.random=HMACDRBG
com.rsa.cryptoj.no.verify.jar=true
com.rsa.cryptoj.fips140initialmode=FIPS140_SSL_MODE
com.rsa.cryptoj.kat.strategy=on.load

Cannot init EEM SDK to FIPS mode WCC cannot initialize FIPS mode for connection to EEM

Ensure that WCC_INSTALL_LOCATION/jre/lib/security/java.security file contains the following attributes with exact values:


com.rsa.cryptoj.jce.no.verify.jar=true
com.rsa.cryptoj.jce.fips140initialmode=FIPS140_SSL_MODE
com.rsa.cryptoj.jce.kat.strategy=on.load
com.rsa.crypto.default.random=HMACDRBG
com.rsa.cryptoj.no.verify.jar=true
com.rsa.cryptoj.fips140initialmode=FIPS140_SSL_MODE
com.rsa.cryptoj.kat.strategy=on.load
hasPermission (authorization exception) for userCannot perform authorization check with EEMCheck EEM server configuration and EEM definition in WCC.
SafeSessionAuthentication filter Error happened during NTLM single sign-on authenticationEnsure that configuration of Kerberos compatibility attribute is correct in WCC Configuration. Verify that the domain configuration is correct.
SMSessionAuthenticationFilter filter Error happened during SiteMinder single sign-on authenticationVerify that SiteMinder configuration is correct