USS auto integration with SDM failed

Document ID : KB000046066
Last Modified Date : 14/02/2018
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Issue:

Installation of the SDM and USS configuration using the installation wizard, you will encounter the below error message:

"Auto Integration failed
Please refer to log file at C:\Users\ADMINI~1\AppData\Local\Temcasm\install.log and retry."

008-erro_uss_reinstall.png 

 

Environment:

CA Service Desk Manager 14.1
Unified Self Service
Windows Server 2012
MS SQL Server 2012 - local MDB

Resolution:

Pre-Requisites:

I. Check Portal Instances for USS

1. Log to Unified Self-Service server and open the console view of USS (USS Control Panel)

 001.JPG

2. Go to Server Link - Portal Instances

003-PortalInstance.JPG

3. Ensure there is an entry for portal instance defined for USS and Active

004-PortalInstance value.JPG

II. Configuration for the PKI Authentication Type

Follow the steps mentioned for PKI Authentication Type in the below document for creating a policy file

https://docops.ca.com/ca-service-management/14-1/en/building/building-ca-service-desk-manager/web-services-management/public-key-infrastructure-pki-authentication

III. Ensure that you have the policy name defined in SDM for SOAP web services

1. Login to SDM - Administration - SOAP web Services Policy - Policies

2. Create a new policy with the name CASM Policy as defined in PKI Authentication

010-SDM_USS_Policies_Setting.JPG

3. Provide the required information for the policy i.e. ensure you have the Code, Proxy contact, Has Key, Allow Impersonate are filled and enabled.

011-PolicyDetail.JPG

Follow these below steps to complete the procedure for manual integration of SDM and USS

Steps for Manual Integration:


1. Log to Unified Self-Service server and open the console view of USS (USS Control Panel)
002_ControlPanel.JPG

2. Go to Settings - Data Sources - CA Service Desk Manager - Expand for the properties

006-SDM-USS-Datasource.JPG

3. Fill the required details for the integration and click on 'test connection' button

007-Enter Values -SDM.JPG

4. On successful message on test connection - save the configuration

012-Test Successful.JPG

5. Create an announcement in SDM for a test and check the same information that should be synced in USS.

Integration is successful with above manual steps.

Additional Information:

Note: Ensure that the casmadmin account has a valid email and same email in USS as well as SDM

You can go through the below CA docops documentation for SDM and USS installation

https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1/step-4-install-or-upgrade/implementing-ca-service-desk-manager/how-to-install-ca-sdm/step-2-install-ca-sdm/install-ca-sdm-using-conventional-configuration

https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1-02#ImplementingCAServiceManagement14.1.02-PrerequisitesforCAServiceDeskManagerandUnifiedSelf-ServiceInstallation