USM will occasionally show no alarms ICON in groups tree for all groups (all green) and then returns to normal (actual alarm state)

Document ID : KB000005289
Last Modified Date : 14/02/2018
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Issue:

USM will occasionally show no alarms ICON in groups tree for all groups (all green) and then returns to normal (actual alarm state)

Problem occurs intermittently and regularly every 3-5 minutes and lasts for 3-5 minutes

This is a product problem and is resolved by applying a patch/hotfix.

 

 

Environment:
UIM and UMP 8.47nas 8.42+trellis 8.45+
Resolution:

Hotfix for the Trellis NAS API Service which gets the alarms and presents them to USM.

           Apply:   nas-api-service_851.zip

If you cannot locate this package on the UIM Hotfix Index, please contact CA UIM Support.

1. Download this and deploy it to the primary hub

2. Restart the trellis probe

3. Reload UMP/USM

Additional Information:

This problem should be resolved with UIM 8.5.1 and the fix should not be necessary with that product.