USM WebView ERROR (WI0001)

Document ID : KB000006243
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Unable to search for CIs in USM Webview Search box, it throws an error...

ERROR(WI0001): Error Sorry, there has been an error and the page you requested cannot be displayed. Please try again later or click on the CA Technologies logo to go to the main page

Environment:
Windows 2008, 2012SOI 3.3, 4.0
Cause:

The cause for this error is corrupt of "\SOI\SamUI\solr\data\index" store or this folder is empty

Resolution:

Follow these steps to resolve this problem

1) Stop "CA SAM User Interface Service" & "CA SAM Store Indexer" services

2) Move "\SOI\SamUI\solr\data\index" folder to a TEMP folder

3) Start "CA SAM User Interface Service" & "CA SAM Store Indexer" services

4) Now, launch USM Webview and search for any CI. We would notice date files getting created in "\SOI\SamUI\solfr\data\index" folder