USM Web View login fails

Document ID : KB000097173
Last Modified Date : 18/05/2018
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Issue:
When trying to login to USM web view the login fails with any EEM or samuser account
Cause:
There are couple of reason why this problem can happen
-  If EEM "Application Name" value is different in files where they exist
-  If the files in ssaweb folder is corrupted.
Resolution:
Please note that USM Web view login don't accept samuser account, it only accepts EEM user account.
- Make sure "eiam.application" values matches in all 3 files below
  CA\SOI\tomcat\custom\eem-config.xml
   NOTE: if you haven't made changes to the above file then this file will be located in CA\SOI\tomcat\webapps\sam                                             \SOI\tomcat\registry\topology\physical\node0\sor\eem.properties
   CA\SOI\samui\conf\jaas.config
- If you have to make changes to the above files then you'll have to run the \SOI\tomcat\registry\registryloader.bat and recycle the SOI                 Application server service.
- If the EEM Application Name is same in above files then rebuild the ssaweb folder
  Stop SOI User Interface and SOI indexer service
  Rename or delete \SOI\SamUI\webapps\ssaweb
  Start the SOIUI and Indexer service, the ssaweb folder will be recreated.