USM - Error:Could not load metric list

Document ID : KB000004821
Last Modified Date : 14/02/2018
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Multi-UMP setup

Three Portal servers, two ump servers do not show metrics in the USM for Top N, Group Trend Report.

One ump server displays the metrics correctly. 



UIM 8.40

In the working ump server the nisapi_wasp portlet was  8.40 and in the non-working ump servers this was 8.10 

Data used to populate the UMP USM Group Trend reports/Top N  are done by the nisapi_wasp portlet. 

Since the version was lower in the two secondary umps where this is not working needed to get this to the right version first

Deploying  nisapi_wasp 8.40 on the two ump servers having lower version to match the one on the working ump resolved the issue 

Deactivate wasp during the nisapi_wasp deployment and activate after deployment.