USM - Error:Could not load metric list

Document ID : KB000004821
Last Modified Date : 14/02/2018
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Issue:

Multi-UMP setup

Three Portal servers, two ump servers do not show metrics in the USM for Top N, Group Trend Report.

One ump server displays the metrics correctly. 

report.png

 

Environment:
UIM 8.40
Resolution:

In the working ump server the nisapi_wasp portlet was  8.40 and in the non-working ump servers this was 8.10 

Data used to populate the UMP USM Group Trend reports/Top N  are done by the nisapi_wasp portlet. 

Since the version was lower in the two secondary umps where this is not working needed to get this to the right version first

Deploying  nisapi_wasp 8.40 on the two ump servers having lower version to match the one on the working ump resolved the issue 

Deactivate wasp during the nisapi_wasp deployment and activate after deployment.