USM error when accessing the UMP portal

Document ID : KB000075093
Last Modified Date : 30/03/2018
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Issue:
All users are presented with the following error when accessing the UMP portal

Details: com.firehunter.ump.exceptions.DataFactoryException : com.firehunter.ump.exceptions.DataFactoryException: Column 'CM_CONFIG_ITEM_TO_MASTER.master_id' is invalid in the select list because it is not contained in either an aggregate function or the GROUP BY clause. Please check the log for more information.
Environment:
Any version of UMP (wasp)
Cause:
This issue is seen when the UMP robot is not under the UIM Primary hub
Resolution:

Manually move the robots to the UIM Primary hub.

To prevent the UMP robots from automatically moving to a secondary hub, uncheck the "Search for subnet for a temporary hub when primary and secondary are unavailable" option on the UMP controller.

Example:
Launch the UMP Controller Configure in IMĀ  -> select Setup -> uncheck the option "Secondary HUB" section and save the change
Launch the UMP Controller Configure in Admin Console -> select Setup -> uncheck the option in the "Nimsoft" section and save the change